Well, as I was walking the other day. I leaned back a bit and my heel cracked. I scored these on Ebay at a ridiculous price but they are really expensive boots. When I took them to the cobbler, they said it was defective and there was nothing they could do. So before contacting a professional shoe repair company for a quote, I decided to email the Cesare Paciotti company in Italy.
I sent them pictures along with a description of what happened. They didn’t ask for proof of purchase, or receipts, they just responded that they were happy to make it right. They are sending me a brand new heel from Italy that my cobbler can easily put on.
I am so pleased when I find companies that stand by their products and help out their customers. Bravo to Cesare Paciotti Co. I will definitely be a lifelong customer.